Shipping policy

Shipping Policy

Thank you for shopping with us! Each item is made to order, so please allow time for production and delivery.

Processing Time
All orders are processed within 1–3 business days. Once your order is produced, it will be shipped to your address.

Estimated Shipping Times

  • United States: 2–5 business days

  • Canada: 5–10 business days

  • Australia: 10–30 business days

Please note that these are estimated delivery times and may vary due to factors outside our control, such as customs delays or carrier issues.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Delays & Issues
While we do our best to ensure timely delivery, delays may occasionally occur due to high demand, holidays, or shipping carrier disruptions. We appreciate your patience and understanding.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
If your package is lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue.

If you have any questions regarding your order, please contact us at Hello.Wisplight@protonmail.com.